Frequently Asked Questions (FAQs)
Q: Are the Apple products sold on Altex Mobile authentic?
A: Yes, all Apple products sold on Altex Mobile are 100% authentic. We source our products directly from Apple or authorized distributors to ensure you receive genuine items.
Q: What payment methods does Altex Mobile accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. Your payment information is securely processed using industry-standard encryption.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States. Currently, we do not offer international shipping.
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 1-2 business days after payment is received. Delivery times within the United States are usually 3-4 business days.
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as when received. For more details, please refer to our Returns & Refund Policy.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.
Q: Do you offer warranty coverage for Apple products?
A: Yes, all Apple products come with a manufacturer’s warranty. For specific warranty details, please refer to the product description or contact our customer support team.
Q: What should I do if I receive a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including any return shipping costs.
Q: How can I contact customer support?
A: You can reach our customer support team by email at hello@altexmobileltd.com or by phone at (305) 441-2600. Our customer service hours are Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time.
Q: Do you have a physical store location?
A: Yes, you can visit us at our headquarters located at 121 George Allen Ave Coral Gables, FL 33133, USA. We welcome you to come and explore our range of Apple products in person.
Q: Can I use Apple Pay for my purchases?
A: Yes, we accept Apple Pay for a seamless and secure checkout experience.
Q: Do you offer any discounts or promotions?
A: We occasionally offer discounts and promotions. To stay updated on the latest offers, follow us on social media or sign up for our newsletter.
Q: How do you ensure the security of my personal information?
A: We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your payment details are never stored on our servers.
Q: Do you provide customer support for setting up or troubleshooting Apple products?
A: Yes, our team of tech experts is available to assist you with setting up or troubleshooting your Apple products. Feel free to contact us for support.